From Interventions to Assistants: Toward Intelligent Security Support
Daniele Lain
ETH Zurich
(hosted by Carmela Troncoso)
(hosted by Carmela Troncoso)
12 Mar 2026, 10:00 am - 10:45 am
Bochum building MPI-SP, room tba
CIS@MPG Colloquium
As users are exposed to an unprecedented range of security threats, a rich
ecosystem of support mechanisms has emerged to assist the "last line of
defense". Yet as these mechanisms become widely adopted in industry, a question
arises: do they provide the support users actually need? In the first part of
this talk, I will show that this is not always the case. Using phishing (one of
the most prevalent and damaging cybercrimes) as a case study, ...
As users are exposed to an unprecedented range of security threats, a rich
ecosystem of support mechanisms has emerged to assist the "last line of
defense". Yet as these mechanisms become widely adopted in industry, a question
arises: do they provide the support users actually need? In the first part of
this talk, I will show that this is not always the case. Using phishing (one of
the most prevalent and damaging cybercrimes) as a case study, I will present
results from large-scale, real-world measurement studies that challenge common
assumptions: that widely deployed mechanisms such as training and password
managers are inherently effective, and that users primarily lack knowledge
about this threat and how to detect it. Instead, I will show that phishing
susceptibility is often an attention problem, due to limited and poorly
surfaced indicators and cues. In the second part of the talk, I will discuss
how we translate these insights into the design of novel systems that better
support secure behavior. I will present a tailored countermeasure that assists
users at critical decision points, and discuss its limitations in terms of
increased user burden to introduce recent work on automating security decisions
through AI-driven assistance. I will conclude by outlining key research
challenges in designing security systems that are adaptive, context-aware, and
robust.
Read more